News & Events

Casino Enterprise Management Announces 2013 Hospitality Operations Technology (HOT) Award Winners

FARGO, N.D. (August 7, 2013)—Casino Enterprise Management is proud to announce the winners of its fourth annual run of the Hospitality Operations Technology Awards, or HOT Awards.

These awards honor outstanding products in the gaming-hospitality industry. Nominations were divided into five different categories, with one winner selected from each. This year, there was a tie in one of our categories, therefore a total of six products will be honored. The categories were employee productivity and efficiency, revenue generation, guest experience enhancement, self-service products and Internet services. Nominations reflected a range of products that make a positive difference in a casino-hotel’s operations.

A panel of judges was assembled and tasked with combing nomination materials to decide the winner in each category. These select judges were Bob Ambrose, Professor and Independent Gaming Consultant; Donald Kneisel, Vice President of Information Technology, Resorts Casino Hotel; Charly Paelinck, Vice President of Information Technology, Caesars Entertainment; Sheleen Quish, Senior Vice President of Human Resources and IT, Ameristar Casinos Inc.; Wendy Reeve, Chief Executive Officer, Soaring Eagle Casino and Resort; and Kris Singleton, Chief Information Officer, Cosmopolitan Las Vegas.

The winning companies and their products, by category, are:

  • Employee Productivity and Efficiency:
    Bally Technologies
    Live Floor View on Mobile Device

  • Cummins Allison
    JetScan iFX i400 Multi-Pocket Sorter

  • Revenue Generation
    The Stics Behavioral Model

  • Guest Experience Enhancement:
    Bally Technologies
    DM Tournaments’ Bonus Tournaments

  • Self-Service Products:
    Bally Technologies
    Promotional Kiosk

  • Internet Services
    Bally Technologies
    Challenge Connection

“As the pace of technological advancement and development quickens across all sectors, it’s paramount for the gaming hospitality sector to continue to innovate. Judging from this year’s stellar crop of HOT award winners, it’s clear that our industry remains strong on this front,” said Peter Mead, publisher of Casino Enterprise Management. “It’s also important to note that these award-winning products not only offer great potential to contribute to casino-resort efficiency and performance, but also to further enhance the guest experience.”

“Our HOT judges faced a difficult task in judging this year’s slate of amazing products, a point borne out by the fact that a tie had to be awarded in one category,” Mead said. “We also want to thank each of the companies nominated for these awards. They all richly deserve recognition for their commitment to bringing new, innovative products to our industry.”

An article highlighting the winning products will be featured in the September 2013 issue of Casino Enterprise Management.

About Casino Enterprise Management (CEM)
Casino Enterprise Management magazine delivers the most comprehensive need-to-know information in the world of casino management. All operational facets of the casino business are thoroughly covered in each issue. Readers enjoy first-hand reporting from the brightest thought leaders in the worldwide casino gaming industry. CEM puts on several prestigious awards for the gaming industry including Great Women of Gaming, Slot Floor Technology Awards and the Hospitality Operations Technology Awards. The website,, is the gaming industry’s most complete digital doorway into the world of casino management and includes audio articles, videos, web exclusives, case studies, white papers, an up-to-the-minute newswire and much more. The website includes live Internet talk radio shows and archived podcasts from industry leaders.


Jessica Ballou
Associate Editor
Casino Enterprise Management
(701) 293-7775