In many industries, there's a shift toward customers taking care of their own needs, a trend reflected in the use of self-service coin counting machines in grocery stores.
This in-store technology helps businesses increase traffic in strategic areas and improves dwell time for retailers. At the same time, companies can reduce the amount of time customers spend waiting in line to get their needs met. This strategy isn't exclusive to grocery stores and appears to be growing in other sectors.
The US Postal Service improves convenience
The federal agency in charge of mail and parcel delivery, the USPS, took the initiative to install roughly 2,500 self-service kiosks in numerous locations through the U.S. The ultimate goal, Consumer Affairs wrote, is to decrease the amount of time customers spend waiting to mail parcel packages.
According to the USPS report "Postal Fact 2014," this program has generated more than $457.5 million in total revenue in 2013. The self-service kiosks are available 24/7 in the lobbies of Postal Service locations, which gives consumers the chance to take care of their shipping needs without having to wait in lines or arrange their schedule around the facilities' hours of operation.
Grocery stores provide better service
Cummins Allison's various lines of self-service coin counting machines provide grocery store customers many of the same benefits as the USPS kiosks, and are advantageous for store owners as well.
The equipment operates faster than any human could, sorting at a rate of 4,100 coins per minute. Grocery stores can take advantage of an additional in-store asset that creates revenue without occupying a large space. More than 18 million homes in the U.S. redeem upwards of $200 per year in grocery locations, making a self-service coin counting machine a wise investment.
October 3, 2014