Casinos can greatly benefit from money and ticket counters. These machines automate a task that previously required a human counter at the cash desk: sorting and exchanging winnings. By using these machines, a gaming hall can take advantage of using extra machines to cut down on overhead at a crucial operational juncture. In addition, the rapid speed with which these machines process tickets using ticket-in, ticket-out technology can help improve customer satisfaction for each and every visitor, especially those that earn winnings. More importantly, it can be a useful tool in the event of a sudden labor shortage.
One of the most important factors in a casino's operations is its manpower. Even with virtual machines in place, there are many people on the floor performing duties such as card dealing, running table games, delivering drinks to visitors and other forms of customer service. The cash desk also needs employees to answer questions and operate the money counters. Many casinos have unionized labor in place to ensure workers get fair pay and benefits. This often leads to contention when labor contracts near expiration and require discussion for renewal.
Recently, casino workers in Detroit began pushing back against a grinding negotiation between labor unions and the casinos that employ them. The Detroit Free Press reported 6,000 employees representing the city's three casinos authorized their leaders to call a strike if necessary. While the vote is a formality and doesn't instantly result in a strike, the move comes during a long-winding discussion between the gaming halls and the Detroit Casino Council, the labor consortium representing the four labor unions employed there, that began Aug. 24. Only a few days prior to the strike authorization, mediators at the state and federal levels told both sides to take a break from negotiations in a cool-off period. The original labor contract ended on Oct. 16 and currently has an extension in place.
Key to the discussion is health care. The Detroit Casino Council expressed its desire to keep insurance costs the same, while the casinos suggested that without taking a greater contribution, workers could expect fewer raises and bonuses. In the event of a strike, the casinos should prepare for continuing operations as best as possible. Adding more money and ticket counters can help address this problem by speeding up ticket processing at the cash desk. In this way, customers will only feel a minimal impact on service in the event of a labor disruption.
January 14, 2016