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Dual-purpose cash and check scanners help banks better serve customers

Dual-purpose cash and check scanners help banks better serve customers

Dual-purpose cash and check scanners are among the many tools banks can use to streamline operations and satisfy customers. However, onboarding sophisticated technology also requires thought and preparation. How best can you implement scanners to save money and keep costumers coming back? Start by taking a look at how your clientele uses your branches.

According to a Gallup poll, 64 percent of bank customers prefer depositing money in person at a branch. Additionally, 47 percent prefer coming in to make a withdrawal, while 47 percent would rather use an ATM for this transaction. Gallup also found that when customers can't used their preferred method for interacting with a bank, they're less likely to be satisfied and are not as engaged overall. This highlights the need for equipment that makes handling deposits easier and more efficient, especially when it comes to pleasing profitable customers.

Dual-purpose cash and check scanners for better branches

Dual-purpose cash and check scanners allow a single teller to process both cash and checks in a few steps. Rather than handing checks off to another teller who then scans on a separate machine, a single person can scan paper and bills together. This allows you to either staff fewer tellers or speed branch operations by freeing others to aid customers. Either way, the machine can keep operations running fluidly.

Combining the work of two tellers certainly saves money, but the ideal dual-purpose cash and check scanner will do more. For instance, the JetScan iFX i100 from Cummins Allison captures high-resolution images of all scanned items and stores the information in your records. It also creates an encrypted cash-in ticket. Whether your teller is processing deposits in the vault or interacting with branch customers, the JetScan ensures speed - 1,600 bills per minute. 

Accuracy is also valuable. The JetScan iFX features counterfeit detection to weed out potential problems. What's more, its bill reading is on point, and if you ever have doubts, the proof will be in the images the machine takes. By changing the deposit process, dual-purpose cash and check scanners improve accuracy by reducing human error. Having two people work on a deposit using separate equipment creates room for incorrect information. Putting everything on one machine in a single person's hands keeps things simple and automatic. Reducing errors further helps save money by preventing your bank from having to make corrections later.

Most people prefer depositing money in person, and the JetScan iFX i100 can equip your bank to satisfy that preference.

April 10, 2017