Dual-purpose cash and check scanners do more than simply maximize efficiency
Every credit union can benefit from using a dual-purpose cash and check scanner to limit the amount of time employees spend processing checks and counting money on a daily basis. What many of these financial institutions may not realize is these machines lead to secondary benefits that impact more intangible metrics, such as employee engagement and satisfaction.
When businesses leverage technology to increase productivity, managers and staff members find themselves with more time to focus on big-picture goals and strategies. John Pembroke of Credit Union Executives Society explained in an op-ed in Credit Union Insight that one of the most important aspects of running an effective branch is the ability to invest in the people responsible for day-to-day operations. He argued that the combination of compensation, benefits, talent development and culture directly impacts the long-term vitality of a credit union. Maximizing the return on investment from talent management requires close attention to what individual employees want and need from their work.
More often than not, that means listening to their pain points and offering specific solutions to address those challenges. For example, upstartHR, a human resources blog, pointed out innovations in consumer technology that have bled into the workforce, leading to employees expecting access to smart, efficient tools that make their jobs easier and more engaging. The website cited a Brandon Hall Group study from 2015 that found only 19 percent of employees surveyed are happy with the technology available to them in the workplace.
Dual-purpose cash and check scanners are a great way to not only directly maximize efficiency in the back office of a credit union, but they also award teams with the ability to use that added free time to focus on improving other aspects of day-to-day operations. When credit unions keep their employees engaged and satisfied, they provide better service to members.
June 29, 2016