There's no shortage of examples to remind casino owners why they need money and ticket counters.
On Dec. 1, a man in Billings, Montana, was sentenced to 10 years in prison for attempting to cash $100,000 in fraudulent checks, in addition to nearly $7,000 in fake casino tickets, according to the Billings Gazette.
The man used an extensive system of computers, document scanners, blank casino tickets and printers to orchestrate his scheme, the source reported. Automated ticket counters can help prevent this from happening by scanning every bill that goes through the system and maintaining a list of serial numbers. These are then sent to the Secret Service which can investigate problems quickly and easily should any arise. This is just one example of the threat casinos face if they don't have proper security in place to help detect counterfeit tickets and transactions.
But in addition to fraud protection, money and ticket counters offer casinos a wide range of benefits from improved customer service, increased efficiency and a reduced cost of doing business.
Tachi Palace Hotel and Casino is one business that can attest to the importance of having money and ticket counters onsite to improve business operations. Perhaps the biggest difference for the venue was cutting down on wait times and improving customer-employee relationships once staff implemented the new ticket counters. Cummins Allison's machines are quicker and more reliable than their previous technology.
"A lot of our machines were down, and people had to wait and then they would be unhappy," Kathryn Maltes, cage manager at the casino, said of past technology. "With the new iFX machines, the morale is much better. People are getting their work done faster."
The company has also significantly improved their drop times since they began using the machines. Employees report a 20- to-30-minute decrease in time spent banking per hour.
January 26, 2017