NOVEMBER 8, 2012, MT. PROSPECT, IL – Building a point of differentiation for any business begins with a strong desire to put customers first. This principle applies regardless of the service platform. Businesses of high service orientation, including financial institutions (FIs), need to consider the impact operational improvements make on the customer experience as these FIs take steps to implement or upgrade to high-quality, innovative back counter and customer-facing equipment solutions.
Cummins Allison, the leading innovator and provider of coin, currency and check handling solutions, shares how the latest cash management and self-service coin counting solutions are helping financial institutions increase their efficiency and deliver enhanced customer service.
Counting on Currency
FIs that select proven currency scanning and counting technology can replace outdated devices that might not be performing at a high level and slowing down simple tasks and taking time away from customer interaction. With a solution like the JetScan iFX®, a bank’s daily check and cash transactions can get exponentially faster and more accurate.
Consider how productive – and motivated – a staff would be if they could reduce commercial and ATM deposit processing time by 75 percent or more. Using new, highly reliable technology, virtually any branch can now process large quantities of mixed currency in less time than ever before. Cost effective solutions like these help an FI utilize their key personnel where they are needed the most.
“The JetScan iFX makes the day go by so much more efficiently. We start our day by doing the night drop, then we’re on to commercial drops and we’re done before we open our doors for customers,” said Lesley Smith, branch manager, Home State Bank. “Now, our commercial customers are in and out very quickly because they don’t have to stand in line. The new JetScan iFX is definitely helping us deliver good customer service.”
In the highest volume areas, such as bank’s vault, the JetScan iFX increases productivity by processing 1,600 bills per minute. With the highest currency scanning speeds, staff becomes faster, and at the same time accuracy remains high as the JetScan iFX ensures incorrect notes are instantly identified, and counterfeit notes are detected, which other currency scanning equipment might miss.
Getting a Better Handle on Change
Self-service coin counters can provide a reliable service while simultaneously improve the customer’s bank branch experience. Tellers can lose valuable face time with customers if they are distracted by downed self-service equipment or disappear into a back room to process coins. With a high-quality self-service coin counter, employees can save time in the daily processing of coin deposits and attend to other depositor requests. When the customer brings the coin redemption receipt to the teller, this is a perfect opportunity to sell them other useful and valuable products that the FI offers.
The Cummins Allison Money Machine™ allows customers to count their change without having the teller handle the coins – a competitive advantage in terms of convenience and time saved for both customers and employees. The Money Machine features 98% uptime, and local service technicians provide worry-free operations so employees can focus on customer service, not on equipment maintenance.
“Advanced currency and self-service coin counting solutions can provide a point of differentiation for financial institutions,” said Bob Gibson, vice president branch operations, Cummins Allison. “This point of differentiation is experienced by customers through improved operational efficiency which improves customer service.”
For more information about how FIs can enhance customer service with high-volume, high-speed currency scanning and self-service coin counter solutions, visit www.cumminsallison.com.
About Cummins Allison
Cummins Allison is a global leader in developing technologies which count, sort and authenticate currency. The U.S.-based company has a 125-year heritage of leadership in technology and product innovation and currently serves the majority of financial institutions worldwide, as well as leading organizations in retail, casinos, law enforcement and government. The company holds more than 350 U.S. patents and has ongoing research and development (R&D) investments double the industry average. Cummins Allison is headquartered near Chicago, IL with R&D centers near San Diego, CA and Philadelphia, PA and wholly owned subsidiaries in Canada, the United Kingdom, Ireland, Germany and France. The company also has an extensive sales and service network with more than 50 offices in North America and is represented in over 70 countries. For more information, visit www.cumminsallison.com.
Carol Moore – Vice President Marketing Andrea Davis
Cummins Allison Corp. Outlook Marketing Services, Inc.
Tel: 847.759.6403 Tel: 740-920-4440