News & Events

Rio Bank Enhances Customer Service and Teller Efficiency With Self-Service Coin and Currency Processing Solutions From Cummins Allison

 

 

 

MAY 22, 2012, MT. PROSPECT, IL -Cummins Allison, the leading innovator and provider of coin and currency handling solutions, today announced Rio Bank has achieved significant service and productivity gains as a result of implementing aself-service coin counting machineat its main branch and multipleJetScan iFX™ i100currency scanners throughout its branch locations.


The Cummins Allison self-service coin counter has helped Rio Bank differentiate themselves from other banks in their market, deliver personalized customer service and streamline teller efficiency. Prior to the coin counter, tellers used a mostly manual process to sort and roll customer's coins. Customers with large coin volumes were often asked to leave their coin at the bank and return later in the day to process their deposits.


Since installing the Cummins Allison coin counter, both Rio Bank's tellers and customers have seen a dramatic improvement incoin handling. Now, customers simply drop coins into the machine and quickly receive their receipt to hand to the teller-dramatically cutting down on handling time.


"As a community bank, we're committed to offering personalized services that other, bigger banks just don't offer," said Craig Lewis, executive vice president, Rio Bank. "With the addition of the self-service coin counting machine, we are not only able to offer a new, value-added service to our customers, but we have also significantly reduced the wear and tear on our tellers; which promotes a more positive experience with the customer."


Rio Bank also turned to Cummins Allison to help streamline bulk processing operations in its vault. With the addition of theJetScan iFX i100 currency scanner, Rio Bank vault tellers are able to count up to 1,600 notes per minute – as compared to 1,200 notes per minute on competitive equipment. This makes tellers more efficient, allowing them to return to other priorities more quickly. "With the JetScan iFX tellers probably have 25 or 30 percent more time back in their day to complete other tasks; they're more efficient and productive," noted Joel Serna, teller manager, Rio Bank. "We're also able to cut down on after-hours work, and costs, because the equipment ensures the vault is always in balance at the end of the day."


In addition to speed, the JetScan iFX also delivers on improved accuracy and unmatched service. The currency scanner can immediately detect incorrect notes during counting and catch counterfeit notes that other equipment might miss. Since all Cummins Allison equipment is backed bylocal service technicians, Rio Bank never has to worry about sending crucially important equipment out for service. Instead, a technician immediately fixes any issues on site; ensuring the equipment is up and running again quickly and minimizing disruptions to employee workflow and customer service.


"As community banks strive to offer services that set them apart from the competition, we continue to see successful branches leverage high-quality lobby engagement activities such ascoin countersand back- office solutions likehigh-speed currency scanners," said Doug Mennie, president of Cummins Allison. "Our success for more than 125 years is founded on the success of our customers who, like Rio Bank, significantly improve their business through the use of our technology." For more information about how community banks can make improve their operations with self-service coin and high-speed currency scanning, visitwww.cumminsallison.com.

 


About Rio Bank


At Rio Bank it is really about our vision, our people and our history. These are the elements that truly make up the fabric of Rio Bank. Please take a moment to get to know us better, and we trust you will see why we believe Rio Bank is "Your Kind of Bank. Your Kind of Banker."

 


About Cummins Allison


Cummins Allison is a global leader in developing technologies which count, sort and authenticate currency. The U.S.-based company has a 125 year heritage of leadership in technology and product innovation and currently serves the majority of financial institutions worldwide, as well as leading organizations in retail, casinos, law enforcement and government. The company holds more than 350 U.S. patents and has ongoing research and development (R&D) investments double the industry average. Cummins Allison is headquartered near Chicago, IL with R&D centers near San Diego, CA and Philadelphia, PA and wholly owned subsidiaries in Canada, the United Kingdom, Ireland, Germany and France. The company also has an extensive sales and service network with more than 50 offices in North America and is represented in over 70 countries. For more information, visitwww.cumminsallison.com.


Contacts


Carol Moore – Vice President Marketing
Cummins Allison Corp.
Tel: 847.759.6403
moorec@cumminsallison.com


Andrea Davis
Outlook Marketing Services, Inc.
Tel: 312.873.3421
andrea@outlookmarketingsrv.com