June 1, 2016, Mt. Prospect, IL – Cummins Allison, the leading innovator and provider of coin, currency and check processing technology as well as ATMs, today announced Maps Credit Union, located in Salem, Oregon, has installed Cummins Allison’s Money Machine® 2 self-service coin counters in three of its branches to reduce wait times and improve member satisfaction.
Though many members conduct their business online, those who visit one of the credit union’s eight full-service branches often have more complicated, time-consuming transactions, such as counting coins.
“When our tellers had to run back to the vault to run coins, it made the wait that much longer,” said Traci Kendall, vice president of branch operations at Maps.
The #1 Goal: Reduce Wait Times in Local Branches
In hopes of shaving two minutes off every transaction that included processing coins, Maps decided to test a Cummins Allison Money Machine 2 with a bin collection system. Instead of spending their time running coins and changing bags, employees simply process the receipts that members bring them after the members run their coins through the self-service machines.
After installing Cummins Allison coin machines and making other process and technology improvements in three of its branches, Maps achieved its goal of reduced wait times and improved member satisfaction. “We’ve definitely seen an improvement in how our members view their wait time in the branch,” said Kendall. “Those surveyed are giving us better scores when we ask about their wait time – particularly in the branches that have self-service coin machines.”
Making Fundraising—and Banking—More Fun
The coin machines also help Maps support community events, such as the annual penny drive held by a local school to benefit a children’s hospital. “After the penny drive, the school would actually bring the pennies to our branch in five-gallon buckets,” said Kendall. “They would drop them off and then come back to find out the totals and do the accounting piece. It could take us all day to get through counting all those coins.” With the self-service machines, students can find out how much they have in a fraction of the time because they’re running the coins themselves. Kendall added, “It’s almost as exciting as hitting the jackpot on the slot machine. It makes banking fun.”
“We understand the importance of member satisfaction,” said Bob Gibson, vice president, branch operations, Cummins Allison. “Adding the Money Machines provides a differentiating service and helps them meet their operational goals. We’re proud to partner with Maps Credit Union on this accomplishment.”
The credit union plans to install a self-service coin machine in each of its full-service branches.
To learn how your credit union can benefit from a Cummins Allison coin counter visit us at: www.cumminsallison.com/moneymachine.
About Maps Credit Union
When it was founded as Salem Public School Teachers Credit Union in 1935, Maps Credit Union served just 17 members. Today, it serves more than 51,000 and manages more than $550 million in assets. In keeping with its mission of “Every Member Benefits,” Maps offers affordable and competitive loan and savings rates. It also asks for member feedback via surveys on a regular basis – with the goal of improving its members’ experience.
About Cummins Allison
Cummins Allison is the leading innovator and provider of check, currency and coin handling solutions, as well as full-function ATMs. Our world-class sales and service network includes hundreds of local representatives in more than 50 offices in North America, 6 wholly-owned subsidiaries and is represented in more than 70 countries around the world. For more information about our award-winning solutions, visit www.cumminsallison.com.