November 3, 2015, Mt. Prospect, IL — Community banks and credit unions pride themselves on offering a personalized experience to their customers and members. To do so, they look to reliable, attentive vendor-partners to help them deliver the services their customers/members expect. But volatility amongst financial services vendors can lead to reduced service levels for critical, customer-facing technology such as ATMs. This service gap can translate into operational and customer satisfaction issues, as well as make it difficult for banks and credit unions to realize the ROI this important channel should deliver.
To respond to the needs of its financial services customers, Cummins Allison, the leading innovator and provider of coin, currency and check processing technology and ATMs, has made a commitment to increase its ATM sales and support network.
“Once a financial institution has made the decision to replace or add to its ATM footprint, it is critical to select the technology that best meets their business needs. Equally important is choosing a partner that is financially stable, offers a comprehensive approach to sales and service, and has a deep understanding of the unique challenges community banks and credit unions face,” said Bill Jones, CEO, Cummins Allison. “This ensures maximum consistency and reliability and enables the FI to achieve both its customer service and revenue goals.
"ATMs are an important customer channel for us, which is why we sought out a partner to help manage the complexities – so we can focus on growing our business and servicing our customers,” said John Howland, president and chief executive officer, First Bank of Greenwich.
Since launching its ATM Business Unit in 2013, Cummins Allison has increased its commitment to providing secure and reliable ATM solutions that are backed by unmatched service and support. Over 30 highly-experienced industry experts have been hired to work with the existing network of local sales and support professionals. Prompt, reliable service is provided by more than 485 Cummins Allison-trained service technicians, who are proficient in installing and maintaining units in a minimal amount of time. When attention is needed to bring equipment back into service, the work is done right on the first call.
“Cummins Allison made our business its first priority. Their consultative approach took into account our current and future needs to ensure we were implementing the best solution today, as well as a plan for the future,” said Gail Burnam, senior vice president, RiverHills Bank.
A New Alternative for your ATM Needs
Cummins Allison offers a full range of ATM models, from freestanding lobby units to full-function drive up units. Dispense only, envelope and automated deposit options are available so FIs can select the products that are right for their needs. Cummins Allison also offers consultative services to help evaluate what types of ATMs are best suited for a particular branch or off-site location. The company provides turnkey services, including rigging, branding and employee training, to ensure your ATM channel is delivering the level of customer service and revenue you expect. Their unique approach to installation services makes sure ATMs are up and running quickly with minimal involvement on the part of the FI.
"Customers told us they want an ATM provider that delivers consistent, reliable support services and value-priced equipment," said Jones. "They want a partner they can trust to be there for the long haul. For over a century, Cummins Allison has been doing just that. We are committed to ensuring that community banks and credit unions – and their customers/members – have an exceptionally positive experience when they choose our ATMs.”
About Cummins Allison
Cummins Allison is the leading innovator and provider of check, currency and coin handling solutions, as well as full-function ATMs. Our world-class sales and service network includes hundreds of local representatives in more than 50 offices in North America, 6 wholly-owned subsidiaries and is represented in more than 70 countries around the world. For more information about our award-winning solutions, visit www.cumminsallison.com.