Investing in the ATM channel as part of an improved deposit automation strategy should not be ignored. Automated deposit functionality at the ATM can significantly reduce the time branch personnel spend handling manual transactions.
A recent FDIC report notes that, “New technologies have certainly created convenient new ways for bank customers to conduct business, yet there is little evidence these new channels have done much to replace traditional brick-and-mortar offices where banking relationships are built.”
Supplier Perspective: Cummins Allison
For grocery stores to stay front-and-center in the mind of shoppers, it is imperative to differentiate their customer experience, says Bob Gibson, vice president of branch operations for Cummins Allison. (Registration required)
Branch transformation is a concept that is still in flux, and the future of the branch is constantly evolving. Today, bank customers are increasingly demanding anywhere, anytime banking and the branch will continue to be a critical service point and an important part of any omnichannel strategy. As banks begin their transformation journey, improvements to self-service options within the branch can help create an environment that encourages customer engagement and presents opportunities for efficiencies.