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Superior Customer Support and Local Service
As the only U.S. owned and operated manufacturer of coin and currency handling solutions, Cummins Allison is committed to the highest standards of quality, reliability, accountability and excellence. Our network of over 50 factory-owned offices and service centers means that regardless of where our customers are located across North America, we have a robust inventory of available parts and factory-trained field service technicians to immediately meet service needs.
What Factory-Trained Technicians Mean to You
Every Cummins Allison field service and sales representative is required to attend regular training and continuing education classes at Cummins headquarters, as well as conduct on-site customer training in the field. Classes focus on new technologies, improvements in machine design, maintenance, troubleshooting, and helping to keep customers up to date on the latest currency regulations. Factory-trained means you get authorized Cummins parts from an authorized technician with the most up-to-date working knowledge of all Cummins Allison machines.
Need Product Assistance? Need an Operator's Manual? Have Questions About Your Preventive Maintenance Inspection Agreement (PMIA)?
Contact your nearest Cummins Allison service or sales personnel via:
Local Support Lookup by Zip Code »
- PMIA Information
- Support Documents
- Support Links
Quality Products Require Quality Service
Cummins Allison products are designed to provide maximum productivity with minimal care requirements. However, all machines need some upkeep and maintenance. Parts that move need periodic cleaning, lubrication and adjustment for best productivity and long life. The Cummins Allison Preventative Maintenance Inspection Agreement (PMIA) reduces operating costs by extending the productive life and increasing the reliability of these products.
How the Cummins Allison PMIA Works
Your covered equipment is inspected and serviced on your premises on a scheduled basis. This includes partial disassembly; vacuuming, wiping and cleaning; plus lubrication and adjustments to factory specifications. Parts are replaced when needed to prevent possible breakdowns. Your machines are thoroughly tested to assure optimum working order.
PMIA Benefits
- Scheduled inspections find and fix little problems before they become big, unscheduled problems.
- Your equipment always operates at peak efficiency.
- The useful service life of your machines is extended for better return on investment.
- Maintenance costs are easy to budget. The PMIA cost can be scheduled into your operating budget -- with no big surprise expenses.
- Emergency service for problems that may occur between scheduled maintenance visits is free (during normal business hours).
Don’t already have a PMIA, but now you’d like to get one? Contact your local Cummins Allison representative today!
JetScan
Quick Reference Guide for JetScan One Pocket Currency Scanners
Includes cleaning procedures, stopping conditions and recovery steps.
Download
Quick Reference Guide for JetScan Two Pocket Currency Scanners
Includes cleaning procedures, stopping conditions and recovery steps.
Download
JetWeigh
Quick Reference Guide for JetWeigh Systems
Download
Cummins JetLink™
JetLink software allows you to remotely monitor all of your Cummins Allison self-service coin counters in real time from one central location. Quickly check bin/bag levels, monitor currency levels in the FastPay dispenser, and receive instant error alerts.
Already a JetLink user? Access the JetLink Remote Management System for system updates and monitoring.
Don’t have JetLink software yet, but now you’d like to get it? Contact your local Cummins Allison representative today!
JetScan™ Upgrade
Whenever the U.S. Federal Reserve issues currency updates, this support website provides the latest information on do-it-yourself upgrades for your JetScan currency scanners to properly handle the latest currency.
The next scheduled release is for the new U.S. $100 note. No date has been set.
Visit the JetScan Upgrade website for further information.